Training Needs Analysis is a structured and systematic process to find out what are the tasks that need to be performed by the employees and whether they have the sufficient level of “Knowledge, Skills and Attitude” required to carry out the task.

Performance gaps refers to the discrepancies between:

• Desired & actual organizational outcomes

• Desired & actual employee performance (performance gaps)

• The present knowledge, skills, attitude (KSA) of employees, and the skills, knowledge and attitude they require or will require to carry out the job tasks effectively

Training measures will then be suggested to address the performance gaps.

Our TNA Approach

At Top Trust, we use work analysis through Competency Based Approach for our Training Needs Analysis. Competency Based Approach Training Needs Analysis means we collect data and recommend training measures based on what the employees can do and should do. All training recommendations suggested are realistic and are based on the work standards stated by organization.

The input obtained will be mapped out in a Competency Skills Matrix that has 2 main columns; the Key Skills column and the Module Title column.